Will you be using a pledge manager after the campaign ends?
Yes, we’ll be using BackerKit for surveys and fulfillment. Please make sure the email address associated with your Kickstarter account is correct and matches the email you plan to use for BackerKit. Also note that Apple private relay email addresses are not supported, so be sure to use a standard email address.
Last updated: February 15, 2026 10:08
How will digital rewards be distributed?
Digital rewards will be distributed via Backerkit!
Last updated: February 15, 2026 11:09
How do I edit or add shipping information?
You will be able to input your shipping information in the Backerkit survey, which will be sent via email post-campaign.
Last updated: February 15, 2026 11:09
Why is the estimated delivery date September?
September reflects realistic print and freight timelines and gives us buffer for quality control. If everything lands early, we’ll ship early.
Keep an eye on the updates channel for updates regarding production!
Last updated: February 15, 2026 11:09
Why do I see add-ons offering a product already listed in a bundle tier at checkout?
Add-ons are shown at checkout as individual items for everyone, regardless of which reward tier you selected. This can make it look like you’re being offered something you already have.
If your reward tier description lists an item as included, you do not need to add it again. You’re all set.
For example: if you selected a tier that includes a signed hardcover, you may still see the signed bookplate listed as an optional add-on at checkout. That add-on is for backers who chose tiers without it. You can safely ignore it.
Last updated: February 17, 2026 09:55
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.